Refund policy

Refund and Return Policy

We want you to be fully satisfied with your purchase. If you’re not happy with your order, please review our updated refund policy below:

  • Return Window: Items must be returned within 14 days of delivery.

  • Return Shipping: Customers are responsible for all return shipping costs.

  • Tariffs and Customs Fees: Tactical World Store does not cover or reimburse any customs duties, import taxes, or tariffs charged by your local customs authority.

  • Refund Amount: A 50% refund will be issued upon receiving the returned item. This partial refund covers handling, restocking, and processing fees.

  • Condition of Items: Returned items must be unused, in their original condition, and with all original packaging.

  • Non-Refundable Items: Sale items, gift cards, and custom products are non-refundable.

For assistance with returns, please contact our support team at support@tacticalworldstore.com.

How to file a return:

  • Contact Us: Before returning an item, please contact our returns team at contact@tacticalworldstore.com to initiate the returns process.
  • Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.

  • Pack the item: Pack the item securely in its original packaging, including any accessories if you included them.

  • Include the Return Authorization Number: Write the Return Authorization Number clearly on the outside of the package.

  • Return Shipping: Return shipping costs are your responsibility. We recommend using a trackable shipping service to ensure receipt of your return.

Refund procedure:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and the amount will automatically be credited back to your original payment method within 10 business days.

Non-refundable items: Some items are non-refundable, including

  • Opened or used products
  • Gifts

damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at contact@tacticalworldstore.com with details and photos of the problem. We will try to resolve the problem quickly.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact details:

If you have any questions about our refund and return policy, please contact us by email at contact@tacticalworldstore.com or by number +1 415-868-3247.